Terms & Conditions

Delivery policy

All letters or certifications will be emailed within 7 days. These are sent upon request only.


Export restriction

Donations are not restricted to South Africans only.


Return and Refunds policy

Should there be an error with a payment, we will refund the donor in full within 30 days. However, refunds will attract a 10% administration fee.


Customer Privacy policy

Al Falaah shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


Payment options accepted

Payment may be made via Cash, EFT or Visa and MasterCard.


Card acquiring and security

Card transactions will be acquired for Al Falaah Waqf Trust via PayGate (Pty) Ltd who are an approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


Customer details separate from card details

Customer details will be stored by Al Falaah Waqf Trust separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR) for South Africans, or the American Dollar (USD) for donors outside South Africa.



Al Falaah Waqf Trust takes responsibility for all aspects relating to the transaction including donations made on this website, customer service and support, dispute resolution and delivery of goods where necessary.


Country of domicile

This website is governed by the laws of South Africa and Al Falaah Waqf Trust chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.



Al Falaah Waqf Trust may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information

This website is run by Al Falaah Waqf Trust based in South Africa trading as the same name.